At Anne Wesley, we do everything we can to make sure your receive a quality handmade product, but we're not happy if you're not happy. We’ve made our return policy as easy as possible. For our full refund policy see the customer agreement below.
Personalized and Custom Items - Personalized and custom items are returnable for store credit only and follow the same policies listed below.
Within 30 Days - You must return your product within 30 days (60 days for international orders, excluding Canada) of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label.
Include original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Anne Wesley may reject the returned product if there is damage to the product and/or product packaging.
If a product is deemed unfit for return, Anne Wesley will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.
- The product will be shipped back to the customer at the customer's expense using USPS rates; or
- The product will be recycled.
If you do not select one of the above options within 14 days of Anne Wesley informing you that your return has been rejected, the product will be recycled.
Buyer is responsible for all shipping costs - Shipping costs are the responsibility of the buyer and original shipping expense is non-refundable.
As long as your return adheres to the requirements described above, follow these steps to return your product:
- Please use the standard contact form at https://www.annewesley.com/pages/contact-us to request a return
- After reviewing your return request, we will email you a return label. The cost will be deducted from your original order. Print out the return label and securely attach it to a suitable shipping carton.
- Drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 5 business days for this process.
What items are non-refundable?
- Free gifts or promotional items with retail value.
- Shipping charges except in cases where we have made a shipping error.